Counter staff

Nature of the work

The counter person greets the customers at the counter, takes telephone orders from customers in accordance to Mike's customer service policies and may execute other tasks to help the other dining room employees. May perform the same functions as the hosts.

Main functions

Greets the customers at the counter, presents the menu, makes suggestions
and answers questions related to food and beverages
Uses sales techniques
Takes reservations
Takes take-out and delivery orders and transmits them to kitchen staff through the POS system
Prepares and serves beverages, condiments and desserts
Serves take-out meals and ensures quality service by complying with the Mikes customer service steps
Prepare the bills for take-out meals, takes cash and makes change, balances daily transactions
Has a professional appearance
Applies health regulations as to cleanliness
Applies safety regulations
Applies the Workplace Hazardous Materials Information System
Complies with equipment usage guidelines
Complies with maintenance guidelines for the restaurant and equipment
Provisions the work surfaces
Ensures his or her work area is clean
Organizes his or her work area efficiently
Executes all other tasks as requested by the supervisor

Requirements

This type of employment requires few qualifications. Interpersonal skills, facility with meeting people, teamwork, collaboration, adaptability good verbal communications and listening skills are required. Bilingualism may be required. Good personal grooming, confidence, ability to manage stress, dynamism and flexibility are required.

Working conditions

The schedule varies according to the position and may include days, nights or weekends. Part time work is available. The schedule can include split shifts.