Managers

Nature of the work

The manager plans, organizes, directs and controls the day-to-day operations in order to maintain a restaurant that meets Mikes standards; ensures the satisfaction of our customers and creates a positive work environment for employees.

Main functions

Maintains a professional appearance
Ensures compliance with restaurant standards
Complies with established budget forecasts
Ensures the control of deposits and of petty cash
Prepares and approves orders
Deals with customers concerns and complaints
Is present at peak hours
Maintains an effective work environment by collaborating and communicating
effectively and by facilitating meetings with employees and supervisors
Implements all promotional activities
Ensures the training of new employees and the development of current employees
Ensures all Mikes manuals are updated
Ensures compliance with Mikes employee manuals, labour laws and regulations,
organizational regulations and health and safety work standards
Applies the preventative maintenance program for equipment
Establishes the work schedule
Recruits and hires personnel
Evaluates personnel
Executes all other tasks as requested by the franchisee

Requirements

A high school diploma may be required. This type of employment requires 3 to 5 years experience as team leader in a dining room or kitchen or a management position in retail, the ability to quickly grasp complex situations, an understanding of operations, an analytical mind, attention to detail, a facility with numbers and with specific software, the ability to think critically and make decisions and a openness to change are required. Interpersonal skills, facility with meeting people, teamwork, collaboration, leadership, ability and good verbal and written communication skills are required. Bilingualism may be required. Good personal grooming, confidence, integrity, ability to manage stress, dynamism, energy, autonomy, initiative, availability, flexibility, a desire for challenge and orientation toward quality are required.

Working conditions

The work schedule is generally preset. Frequently works nights, weekends and statutory holidays. Works in the office and in various positions at peak hours as required.